We consider data confidentiality as a fundamental business principle. Our data protection policies and methods are focused on the processing, transmission and storage of personal data in an appropriate and legal way, in order to ensure their privacy, integrity and accessibility.
Our online pharmacy processes and stores personal data and can at any time confirm compliance with Canadian legislation, as well as the principles set out in this regulation.
Our website is governed in accordance with the Personal Data Protection Act.
We are responsible for managing data and also define the goals and ways of processing personal data provided and collected online.
- The processing of personal data must be carried out in a lawful, fair and transparent manner;
- The collection of personal data should be carried out only for established, unambiguous and legitimate purposes and does not provide for additional data processing that is incompatible with these goals;
- The collection of personal data should be appropriate and limited only to the information necessary for the purposes for which this data is collected;
- Personal data must be accurate and updated as necessary;
- It is necessary to take all reasonable steps to ensure that inaccurate personal data, depending on the purpose of processing, will be immediately deleted or corrected;
- Personal data should be stored in such a way that the data subject can be identified no longer than is required to achieve the goals for which the data was collected;
- All personal data must be stored in such a way as to ensure their confidentiality and integrity;
- Personal data should not be transferred to third parties unless it is necessary to provide services on the basis of an agreement;
- Data subjects should have the right to access, modify or delete personal data, restrict processing, oppose it, as well as the right to transfer data.
Personal data is any information that can be assigned to an identified individual (“data subject”). Personal data includes all types of information that can be directly or indirectly (i.e. using other data) associated with the data subject, such as name, date of birth, address, email address, telephone number, etc.
Collection of personal data
The users of the website who wish to use our services and provide us with information may be requested personal data so that we can carry out our work, provide services and improve them. First of all, we collect personal data such as names, addresses, email addresses, phone numbers. We process personal data only to the extent necessary for established, defined and legal purposes, or if required by the laws of the countries in which we operate.
Use of personal data
We use personal data for the purposes for which they were collected, and we store them only for the time necessary to achieve these goals. We may retain customer information as long as the customer’s account remains active or as long as it is necessary to provide services in accordance with our legal obligations or any of the goals listed above. Access to personal data is provided exclusively to employees of My Canadian Pharmacy and affiliates who have the appropriate permission and a clear production need for access to data.
Transmission of personal data
Personal data is not transferred to third parties, except in circumstances in which such transfer is necessary for the provision of our services. Service providers receive only the personal data they need to provide services. We do not disclose personal data to third parties in order to provide them with the opportunity to advertise their products and services to our customers. If you do not want your data to be transferred to these companies, contact us via the feedback form given on the “Contact Us” page.
In some situations, the pharmacy may be required to disclose personal information in response to legitimate requests from higher-level supervisory authorities. We may also disclose personal information in cases where it is required by law – for example, when executing court orders or in other legal procedures, if there are compelling reasons to believe that we are forced to protect our rights, the safety of our clients or other persons, to investigate fraudulent actions or respond to a request from the authorities.
Data processing security
We process personal data securely by applying appropriate technical and organizational measures to protect personal data from accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access, in particular, if processing involves the transmission of data over the network, as well as protection from other forms of unlawful use.
Access, change or deletion of personal data
Customers at any time have the right to request access to information, as well as to change or delete any data we process. To help us keep our personal data up to date, we encourage users to inform us of any changes or inconsistencies. To view and/or change your personal data, get information on how we intend to store your personal data, or ask us for information about whether we save and process any of your personal data, as well as other issues related to access to personal data, please contact us via the feedback form or by email given on the page “Contact us”.
With the consent of our customers, we can send them promotional letters. This special consent form must be provided voluntarily, consciously and unequivocally. These requirements are deemed to be fulfilled if the client has noted the clause on consent to receive promotional e-mails (active consent).
The client has the right at any time, upon prior request and free of charge, to object to the use of personal data relating to the client for direct marketing purposes without giving any reason. To do this, contact us via the feedback form or by email that is listed on our website. After the first objection by the client, personal data will no longer be used for direct marketing purposes.
The promotional newsletter contains information that, in our opinion, may be of interest to our customers – for example, news about our products and services.
Clients have the right to file a complaint regarding our processing of their personal data. All complaints and inquiries must be promptly considered in compliance with internal regulations.
In an unlikely situation, if the client is harmed as a result of a violation of his rights under the data protection regulations, and our company does not consider the complaint properly, the client may file a complaint with the supervisor.